AVR Support Services
At AVR our mission is simple - we believe our customers deserve a choice and that one security offering is not the ideal solution for every organisation. AVR also understands that customers have more than one manufacturer's product in their existing infrastructure. It is for this reason that we offer Support to customers that have any of our chosen solutions. We welcome customers to make use of our Support for the solutions that you didn't purchase from us, please ask your account manager for further details.
AVR is a true Value Added Reseller. At AVR we believe that it is our duty to provide our customers with more than just a way to buy point products from a single source. We offer customised support solutions for your needs, even if you did not buy the supported products or technologies from us.
AVR only specialises in information security and that is it. AVR will not be your network hardware vendor or printer and peripherals dealer and will not try to solve database administration or groupware issues. Information Security is our only specialty and with over 35 years experience collectively; we must be doing something right.
Benefits:
Multiple vendor product support
Integrated solutions focus
Product installations over the phone
Support packages tailored to your needs
Single point of contact for support
AVR has experienced engineers for every product that we support. We have direct insight into manufacturer knowledge bases, so we have the same information if not more than the manufacturer.
No extended hold times for our customers and the chance to resolve multiple issues with just one call. We listen well and respond with clarity and action. Our support can be offered remotely, we can log onto your systems with our remote support solution to solve issues or check on existing configuration. Access can be full or restricted and at all times customers will be aware of any changes that are being made.
Support hours are Mon-Fri 9:00 A.M. to 5:30 P.M. Support is free of charge to all customers that have above 25 PC's/Licenses. AVR does not use a call centre for support so our Support will be answered and responded to by a trusted member of our team who you will come to know and trust over time.
AVR's Support is backed by an SLA; please contact your account manager if you would like to receive a copy.
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