“Faultless” McAfee Support for Public Sector

A trusted partner for five years, AVR offers outstanding security support to leading public sector IT supplier Centerprise International and its high-security government clients.

Centerprise International is one of the largest and most respected IT providers in the UK, offering specialist support to high-security public sector clients. With a reputation for successfully delivering large-scale IT projects for 30 years, CI works across the Business, Defence, Education, Government and Healthcare sectors.

The Challenge

Five years ago CI was an already leading player in the public sector IT market. Despite having what it thought were trusted IT partners already in place, CI was let down by a partner who took weeks to get a price back and cost CI a large and strategic McAfee bid.

David Taylor, Business Manager Systems Integrators at CI, had not long before joined the company when this incident occurred and knew straight away that he needed to find a partner he could rely on.

“We approached a number of partners but none of them felt right” says David, “AVR were recommended to us and since our very first dealings with them I knew they were the right partner for us”.

The Solution

As a long-term partner the nature of what AVR offers CI is multifaceted. Ranging from sales support and price negotiation to after-sales technical support, AVR’s services to CI also include on-going renewals support and market insight.

“At any one time I’ve got a lot of plates spinning” David explains, “As well as sales and support AVR keep me up to date, tracking support contracts and flagging up anything that’s coming up for renewal. They act as a database for me, meaning one less diary reminder or thing to do.”

AVR’s support to CI currently focuses on three core solutions, all from McAfee: Firewall, Intrusion Prevention and Endpoint Management. As a McAfee Elite partner AVR is perfectly placed to support CI for these needs.

David confirms: “AVR know their way around McAfee; they’re experts. If I need something done I don’t call McAfee, I call AVR”.

With first-line support to CI included as standard, AVR offers CI the backup support it needs to meet and exceed its clients expectations.

The Benefits

David explains that for him, the support offered by AVR is quite simply invaluable. Taking tasks and worries off his mind, AVR offer David the kind of trusted relationship usually reserved for internal members of the team.

Impressed with both AVR’s sales service as well as its technical support, David even introduces AVR staff to his own clients as part of his team – something he does very rarely with partners.

“AVR punches above its weight” says David, “you could never get this kind of service with a large corporate.”

When choosing and retaining a partner David values the personal relationship almost as much as how they score on paper and, for him, AVR delivers on both fronts.

 “AVR is always my first port of call. They know their stuff and know their way around McAfee blindfolded – if I need something done they just go and do it for me. I had a problem only yesterday and AVR just sorted it. They make my headaches go away. They’re a godsend!”

Client: Centerprise International

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