Productivity & Flexibility for National Accident Helpline with MobileIron from AVR

AVR helped well known UK brand National Accident Helpline to roll out and maintain a secure nationwide EMM solution for its 80+ IOS devices.

National Accident Helpline (NAH) is the UKs best known personal injury specialists. Helping over a million people claim compensation over the last 21 years, NAH receives some 240,000 consumer contacts every year. Established in 1993, NAH is part of leading UK consumer marketing specialists NAHL Group.

The Challenge

Back in 2011 enterprise mobility management (EMM) wasn’t a widely implemented solution. But IT Operations Manager at National Accident Helpline Marcus Hennessey could already see the challenge smart phones posed to his company’s data security.

“With upwards of 80 IOS devices up and down the country it seemed to me like the perfect way to loose company data” says Marcus. “I wanted people to be able to make the most of their devices while knowing that our company data was safe and secure.”

Having highlighted mobile devices as a potential operational risk for NAH but coming at EMM completely fresh, what Marcus needed was a trusted partner to help advise on a potential route forwards.

The Solution

Already a trusted and long-standing supplier of NAHs McAfee security solution, AVR was an obvious first choice for Marcus to approach regarding his new EMM needs. Offering Marcus a fully end-to-end solution, AVRs services included everything from initial advice through to implementation and ongoing support.

Following a thorough analysis of the different vendor solutions available, MobileIron was identified as the clear winner. An experienced and trusted AVR partner, MobileIron offered NAH market-leading technology with the inbuilt flexibility that a platform-agnostic solution embodies. MobileIron is a leader in Gartner’s 2015 Magic Quadrant for Enterprise Mobility Management Suites for the 5th year in a row.

MobileIron stands out from other EMM vendors by providing expanded EMM capabilities to IT organisations that need to secure mobile devices, applications and content. The MobileIron Enterprise Mobility Management (EMM) solution is a mobile security platform that secures data-at-rest on mobile devices, in applications and in cloud storage, as well as data-in-motion as it moves between corporate networks, devices, and storage repositories.

To fit with NAHs busy workload, MobileIron was rolled out to the company’s 80+ IOS devices over a period of several months, something which also allowed ample time for NAH to fully adjust and familiarise itself with the new technology.

“AVR helped train our technicians and pass on valuable best-practice advice, which in turn gave us the confidence to make sure our EMM solution was truly optimised for the end-user” explains Marcus.

Since the initial rollout AVR has helped NAH expand the solution to include iPads as well as an additional 25 devices following the integration of a new satellite company. AVR also supports NAH with an ongoing EMM support package and its continued supply of NAHs McAfee solution.

The Benefits

Since the EMM implementation some four years ago, NAH has been repeatedly impressed with AVRs expertise, flexibility and competiveness. Having delivered on price so many times.

“AVR have been fantastic” says Marcus, “they work really well with our team, taking us from an idea right through to implementation and support.”

On top of making life easier for Marcus and his IT team, AVRs service and the MobileIron solution have also facilitated greater productivity and ease of working right across the organisation. Now Marcus can let NAH employees use feature-rich devices in the way that they want without worrying about risks to company data security.

“We see AVR more as a trusted partner than a supplier,” says Marcus. “They simply make it easy for us to be more productive.”

Client: National Accident Helpline

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